Customer service is very important to Rm wraps
Rm wraps wants to treat our customers as a friend. Making sure every thing looks great and if you need anything else, we will be here for you. Rm wraps is very transparent because Rm wraps wants to build your trust.
Note: For now, I'm a one man crew. When Rm wraps grows, I'll pass my ways to the collaborate with people, employees, team up with people and more. This is my passion in life. I'm taking this business personally.
What you will get for Rm wraps
- Once Rm wraps get your email, I'll email you ASAP. Asking for more information.
- If it's an order like a fridge wrap, I'll email you back. Asking you, what is your measurements and what would you like to see on your door?
- If it's a custom order, I'll email you the file specification. I'll ask you for a picture of the subject, so I can Photoshop the image on the subject. The customer will see what it may look like, before Rm wraps prints it out. We can fine tune it or add new things on the prints.
- Once the wrap is printed, I like to take Videos and pictures of the prints and email the customers. This will show the quality of the prints and provide better customer service
- When Rm wraps mail the package, you will get a tracking number
- When you get it, if there's any problem, please let me know. Rm wraps will fix the problem and ship a new one to you. (free) Yes Rm wraps will loss the profits but gain the trust in people. We are human and no one's perfect.
- The time is fast. If you place an order, most of the time, Rm wraps prints and ship it the same day. If it the weekend, Monday. It takes 2-4 days to ship in America. Other country ????
Rm wraps will always look for better ways to improve the business and search for cool ways to wrap your doors. There's a list of new and unique things coming but Rm wraps needs to take the first step on a 1000 mile journey.