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Rm wraps

Customer service at Rm wraps


Customer service at Rm wraps

Customer service is very important to Rm wraps

Rm wraps wants to treat our customers as a friend. Making sure every thing looks great and if you need anything else, we will be here for you. Rm wraps is very transparent because Rm wraps wants to build your trust.  

Note: For now, I'm a one man crew. When Rm wraps grows, I'll pass my ways to the collaborate with people, employees, team up with people and more. This is my passion in life. I'm taking this business personally.

What you will get for Rm wraps

  1. Once Rm wraps get your email, I'll email you ASAP. Asking for more information. 
  2. If it's an order like a fridge wrap, I'll email you back. Asking you, what is your measurements and what would you like to see on your door?
  3. If it's a custom order, I'll email you the file specification. I'll ask you for a picture of the subject, so I can Photoshop the image on the subject. The customer will see what it may look like, before Rm wraps prints it out. We can fine tune it or add new things on the prints.
  4. Once the wrap is printed, I like to take Videos and pictures of the prints and email the customers. This will show the quality of the prints and provide better customer service
  5. When Rm wraps mail the package, you will get a tracking number
  6. When you get it, if there's any problem, please let me know. Rm wraps will fix the problem and ship a new one to you. (free) Yes Rm wraps will loss the profits but gain the trust in people. We are human and no one's perfect.
  7. The time is fast. If you place an order, most of the time, Rm wraps prints and ship it the same day. If it the weekend, Monday.  It takes 2-4 days to ship in America. Other country ????

Rm wraps will always look for better ways to improve the business and search for cool ways to wrap your doors. There's a list of new and unique things coming but Rm wraps needs to take the first step on a 1000 mile journey. 

Customers Thank you videos

We did it! It looks super! Fantastic material to work with. You created a monster now! I
thought no one could ever surpass Apples customer service. You managed to prove
me wrong! Your customer service is ten fold better than Apples!

Keep in touch.
— Michael
The 10 Commandments of Zappos
The core values of Zappos represent an effort by CEO Tony Hsieh to ensure that his company stays on track through good times and bad.
By Jeffrey M. O’Brien, senior editor
rule helps shape the Zappos culture.

1. Deliver WOW through service
This is the core value that rules them all. Zappos has become synonymous with exemplary customer service (routinely upgrading to free overnight shipping, for example, or sending flowers and a thank you note), but the ethos extends to vendors, as well. All suppliers have access to an extranet revealing the same inventory and sales data that executives see.

2. Embrace and drive change
CEO Tony Hsieh has grand ambitions to grow Zappos into a big company that spans several industries. But he never wants it to feel big. This core value asserts that every idea will get a hearing, and acknowledges that most of the important ones will bubble up from the lower ranks.

3. Create fun and a little weirdness
This core value manifests itself in obvious and subtle ways alike. Cowbells ring constantly in the company’s Las Vegas headquarters. There’s plenty of singing, laughing, parades, blue hair and nose rings. But at Zappos, even mundane procedural meetings have flair. Applications are covered in crossword puzzles and cartoons. Interview questions are anything but standard (If you could be a superhero, which one would you be?) and when it comes time to inform new hires of fire-able offenses, the HR team acts out the no-nos in Saturday Night Live-style skits.

4. Be adventurous, creative and open-minded
Zappos is a risk-taking organization where making mistakes is encouraged. Call center workers are prompted to try new things to delight customers. Managers are asked to take their team members out of the office as a way to get them to think about their jobs differently and create stronger bonds.

5. Pursue growth and learning
The Zappos lobby has several bookshelves fully stocked with business and management books ranging from “Peak” to “Made to Stick” and “Good to Great.” They’re free to employees. Zapponians are also encouraged to enroll in the dozen or so classes that the company offers as a way to learn new skills and disciplines, and climb the company ladder.

6. Build open and honest relationships with communication
Zappos is big on transparency and having employees say what they think. But for the times when only a confidential talk will suffice, the company employs a full-time life coach who will listen to grievances and gripes, or even offer career advice on how to move up - or out.

7. Build a positive team and family spirit
”We’re taking the concept of work/life balance off the table,” says recruiting manager Christa Foley. Employees work together, play together, break bread together and come to think of each other as members of an extended family.

8. Do more with less
Zappos had a record year in 2008, and is cash-flow-positive and profitable, but like all companies, it’s trying to watch expenses. The company laid off 124 workers last fall, and now it’s looking for ways to obtain the same net effects as in the past, but through less-expensive means. An example: The culmination of each training session was always followed by a congratulatory happy hour that would help bond new employees - and cost around $3,000. Lately, the happy hour has become a $110 in-house ice cream social. “It’s probably even more effective than going to a bar,” says recruiting manager Christa Foley.

9. Be passionate and determined
Of course everyone is asked to be passionate about their jobs, but they’re also encouraged to bring outside passions into the fold. “If you’re passionate about running a marathon and want to get the company involved, do it. Don’t wait for someone else,” says recruiting manager Christa Foley.

10. Be humble
The all-important bookend core value. This underlies every action at Zappos, and starts with Hsieh who, despite being a Harvard grad and two-time successful entrepreneur, remains soft-spoken and deferential. “We’re really grounded,” says recruiting manager Christa Foley. “Even though a ton of companies come to visit us to learn about how we do things, we always say, ‘These are some things we’re doing that are working, but what are you guys doing?’ We always recognize that there’s more to do.”

This is want I believe in. 

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