SHIPPING POLICY AND DISCLAIMER
Shipping Damage or Loss
Damaged or Lost Product: If the product got damaged or lost in the shipping, you must contact USPS, UPS or FedEx and file a claim, according to their corresponding procedures.
WE OFFER GROUND SHIPPING WITH TRACKING and NO INSURANCE on any orders.
There will be NO EXCEPTIONS. Ownership of packages turned over to USPS, UPS and FedEx transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, UPS or FedEx along with your order from us, so any shipping issues must be handled by USPS, UPS or FedEx. INSURANCE is available to add to any order, and is recommended for any order you can't afford to lose.
PROCESSING TIME IS 3 TO 5 BUSINESS DAYS REGARDLESS OF SHIPPING SERVICE FOR IN STOCK ITEMS, AND 7 BUSINESS DAYS FOR BACK ORDERED OR PREORDER ITEMS, WE DO NOT SHIP ON FRIDAYS, SATURDAYS, SUNDAYS OR HOLIDAYS.
ALL ITEMS SHIP USPS FIRST CLASS IF UNDER 13OZ, IF OVER 13 OZ WE STILL USE USPS BUT IT MAY SHIP PRIORITY OR PARCEL POST. Shipping upgrades are available at checkout. Please Note This Does NOT change the processing time! It just changes how your item will ship after it is processed in the stated time. If you purchase the express mail upgrade it does NOT mean your purchase will ship next business day , it means when it is ready to ship after the production time stated it will ship express mail rather than first class.
We are responsible for your new purchase until it reaches the Post Office, UPS or FedEx pickup vehicle or store; after that, it is out of our control.
An additional insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, UPS or FedEx we cannot provide a refund. All purchases are shipped by USPS, UPS and FedEx and insured through USPS, UPS and FedEx.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS, UPS or FedEx. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!
Please make sure your address is correct before placing an order, we will not be responsible for incorrect addresses. Packages are NOT insured, if you would like to purchase insurance for your package please select USPS Priority or Express shipping service. Once again we are not responsible for package once it transfers to USPS, UPS or FedEx, it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS, UPS or FedEx loses the package, unless you purchase the additional insurance. If your package is returned you are responsible to contact us with the correct address to be shipped back to and for the additional shipping service of your choice. KEEP AN EYE ON YOUR PACKAGE'S TRACKING PROGRESS.
Please make sure all addresses are correct, we will not refund for wrong address on your part.
INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. WE LIST ITEMS AS STICKERS AND WE CAN NOT CHANGE THE VALUE OF THE PRODUCT SHIPPED. WE HAVE NO WAY OF KNOWING IF YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO, WE ARE NOT RESPONSIBLE AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING, YOU WILL NOT BE REFUNDED OR REIMBURSED . WE CANNOT TRACK PACKAGES SHIPPED INTERNATIONALLY ONCE IT LEAVES THE USA, WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO INTERNATIONAL ADDRESSES.